Privacy and POPIA notice.
This notice explains the website enquiry information collected by Ngobeni Osborn Incorporated, why it is used and the choices available to you.
1. Responsible party
Ngobeni Osborn Incorporated is the responsible party for personal information it receives through website enquiries.
Address: Sunday School Building, 3rd Floor, Office 306, Charlotte Maxeke Street, Bloemfontein
Email: info@ngobeniosbornattorneys.co.za
Telephone: 068 991 9513
2. Information collected
When you choose to send an enquiry, the firm may receive your name, telephone number, selected service, email address and the factual summary you provide. Supply of this information is voluntary, but the office may be unable to respond meaningfully without sufficient contact and matter information.
3. Purpose of collection
The information is used to receive, assess and respond to your enquiry; identify the relevant service; communicate about possible next steps; conduct checks required before accepting a mandate; and meet applicable legal or professional obligations.
An enquiry does not by itself create an attorney-client relationship. The firm must separately confirm whether it can accept the matter.
4. WhatsApp and email
The website does not silently transmit the form. It prepares a message in WhatsApp or your email application for you to review and send. If you continue, the chosen service provider will process information under its own terms and privacy practices.
5. Sharing and confidentiality
Information may be accessed by authorised persons assisting the firm and by service providers used for communications or lawful business operations. Information may also be disclosed where required by law, court process or professional duty. Appropriate confidentiality and security measures should be applied in accordance with the sensitivity of legal-matter information.
6. Retention
Personal information should be kept only for as long as reasonably necessary for the enquiry, any resulting mandate, record-keeping requirements and applicable legal or professional obligations. Information that is no longer authorised or required should be securely destroyed or de-identified where appropriate.
7. Your rights
Subject to applicable law, you may ask whether the firm holds personal information about you, request access, ask for inaccurate information to be corrected, request deletion where permitted, or object to certain processing. Direct a request to info@ngobeniosbornattorneys.co.za.
You may also lodge a complaint with the Information Regulator South Africa.
8. Website cookies
This version of the website does not use advertising or analytics cookies. The correspondence page includes a locally hosted locator illustration and an optional link to Google Maps. Google is contacted when you choose to open that external directions link and will process information under its own terms and privacy practices.
If analytics, embedded third-party content or additional tools are introduced later, this notice and any necessary consent controls should be updated before those tools are activated.
9. Security and updates
Reasonable technical and organisational measures should be used to protect personal information against loss, unauthorised access or misuse. This notice may be updated when the website’s collection practices or applicable requirements change.